Warranty Policy

Thank you for purchasing SungearPro products. SungearPro believes in making great portable water filter products for our customers. As such, SungearPro purchases include a 1-year warranty policy. All warranty periods begin from the date of delivery.

The Warranty

Our products are designed and manufactured to the highest standards, but things happen. We’ll happily replace products that malfunction or develops defects. This means products that are manufactured wrong such as missing parts, non-fitting tooltips, or parts that arrived to the customer that shows damage are covered – not parts damaged after being used. Most of our products are covered for 1 year.

What’s Not Covered by The Warranty

Defects caused by incorrect use or improper installation not following the product manual instructions;
Defects caused by unauthorized modification, repairs, disassembly, or use with third-party components or products;
Damages caused by lightning, fire, earthquake, tornado, or other events of force majeure;
Consumables parts, including but not limited to batteries unless damage is due to defects in material or workmanship of the product;
Fail to provide proof of purchase that you are the authorized user of the product;
Any non-SungearPro branded products, even if sold or shipped with SungearPro products;
This warranty cannot be transferred from the original end-user to others;
Any indirect or consequential damages or losses resulting from the product failure such as loss of data and loss of business.